Terms of Service

Last updated: 4 October 2026

These terms explain how you may use PageJoy, including Personal and Business workspaces. Your consumer rights and other rights that the law protects still apply.

1. Who provides the tools

PageJoy is the trading name of RIVACARET LTD, registered at 124 City Road, London, EC1V 2NX. We are the seller and supplier of the tools. Our website is pagejoy.app and our support address is support@pagejoy.app.

We provide the software and product support. Paid purchases use Stripe Managed Payments. Stripe acts as merchant of record for those purchases and handles sales tax and VAT in the countries where our paid plans are offered. The payment seller is shown at checkout and on your receipt. Paying that entity completes your payment for our product. We remain responsible for the product under these terms and applicable law. Stripe's own purchase and payment terms also apply to its role. Stripe Managed Payments.

2. What these terms cover

These terms cover our website tools, paid plans and our integrations in ChatGPT and Claude.

Our tools are:

PageJoy PDF: edit, combine, organise, compress, sign your own PDF, fill forms, redact, protect and make scans searchable.
PageJoy Templates: create invoices, quotes, receipts, credit notes, purchase orders, delivery notes, timesheets and expense claims.
PageJoy Photo: convert and resize photos, and turn photos into PDFs.

The Subscription and Refund Terms explain payment, renewal, cancellation and refunds. The Acceptable Use Policy sets rules against misuse. The Privacy Notice, Cookie and Browser Storage Notice and Plugin Privacy Notice explain data handling. The Open-source Licences apply to the relevant open-source components. A privacy notice tells you what happens to data. It is not a request to agree to unnecessary data use.

Where paid business use makes us a processor of your clients' personal data, the Data Processing Addendum also applies to that processing. That addendum governs the processing relationship if it conflicts with these terms on that subject. Your order details govern the selected plan and its price. Mandatory law takes priority over all these documents.

3. Who may use the tools

You may use the tools for yourself or for a business you are authorised to represent. You must have permission to enter the agreement for that business. Buying for a business does not remove any consumer protection that applies by law to your particular purchase.

Our minimum user age is 18 years. If applicable law requires a parent or guardian's permission, that permission is needed before use.

You must give accurate account and billing information. Paid plans are available only in countries where Stripe Managed Payments handles the relevant tax obligations and where the transaction is otherwise permitted. Do not give a false location or identity to bypass a restriction.

4. Accounts and free use

No account is needed for your first free website download. From the second free download, you confirm an email on the same page, which creates a free account and transfers your browser count. Both ChatGPT and Claude require a free account before the first use. A free account does not authorise charges. Each tool has 3 free uses per month. One use means one finished download, emailed document or returned chat result; a finished photo or PDF batch counts once, and opening, previewing, editing and failed jobs do not count. The monthly reset is the first day of each calendar month at 00:00 UTC, with no rollover; website counts transfer from the browser to the confirmed account, and both chats use a free account. Paid plan access includes unlimited PDF, Templates and Photo use while paid access is active, plus all 36 Templates designs; Free has 12 designs. You may also create an account when you pay. You may sign in using Google, Microsoft, Apple where enabled, or a one-use code sent by email. Supabase Auth supports these sign-in methods. Cloudflare Turnstile checks selected requests for bots. The Service Providers page and Privacy Notice explain their data handling.

Keep your sign-in method secure. You may choose optional 2-step sign-in using an authenticator app and single-use backup codes. Keep your backup codes private and stored safely. We send security alerts about important account changes and keep private account security activity. Those records are separate from the activity log shared within a Business workspace. The Privacy Notice explains the information involved, purposes and retention. We apply security checks and limits measured over minute, hour and day windows to protect sign-in, invitations and other functions. A security limit does not change your paid plan entitlement or remove a statutory remedy.

Tell us at support@pagejoy.app if you believe someone has used your account without permission. We will assess the report before holding you responsible for disputed activity. You are not automatically liable merely because activity appears under your account.

The account page is at /account. Account deletion, leaving a Business workspace and subscription cancellation are separate actions. Cancelling renewal leaves access available until the end of the paid period, unless you also exercise a right to end the contract immediately. The Privacy Notice explains data deletion and records we must keep. Section 5 explains shared workspace records.

You can schedule deletion from Account settings after confirming a fresh code sent to your current email. If you have enabled 2-step sign-in, that protection also applies. We show the exact cancellation deadline. You have seven days to choose Keep my account in Account settings. The seven-day period runs from the confirmed request time as seven complete 24-hour periods. It is separate from any cooling-off period or refund right.

Scheduling deletion signs out your other devices and revokes connected-chat permissions. The account session used to request deletion remains available for cancellation. Cancelling deletion does not automatically reconnect chats or restore revoked sessions. Product access during the cancellation window is as follows: the requesting session may use Account settings and its existing authorised product access before the deadline; other sessions and chat grants are revoked. All ordinary account access ends at the deadline. Account settings remain available to review or cancel the request during that window.

After the seven-day cancellation deadline, your account is removed on the next successful cleanup. There is no fixed maximum time between the deadline and completed cleanup. Shared Business documents and activity can remain under the business customer's instructions until the workspace closes; former-member identifiers are minimised. Inactive hashed request-limit keys follow the separate retention rules in the Privacy Notice. Personal payment receipts and account security records are removed at account purge. Stripe retains its own records under its separate legal duties. Cancelling renewal alone does not delete shared records. Authentication secrets and active permissions are not kept to continue ordinary account access after deletion.

Requesting account deletion stops renewal of access within our service. Existing access ends at the account deletion deadline or paid end date, whichever comes first. A Business Owner must first transfer ownership with support or close the workspace. Use Billing or contact support to confirm cancellation of a payment subscription. We explain the effect before you confirm deletion. The Privacy Notice explains data handling; the Subscription and Refund Terms preserve cooling-off and other statutory remedies. If you want to stop renewal immediately, use the subscription cancellation route rather than waiting for deletion.

5. Personal and Business workspaces

You can use a Personal workspace or a Business workspace. Both use the prices in the Subscription and Refund Terms. A Business workspace can have an Owner, Members and Viewers. The current member limit is 2. The counting rule, including whether that limit includes the Owner and Viewers, is two people in total, including the Owner and every Member or Viewer.

The customer for a Business workspace is the person or organisation identified when the Owner sets it up. The Owner must be authorised to act for that customer, administer the workspace and agree to its charges. A role name does not by itself decide who owns a document or who is the controller of personal data.

The Business customer controls the purposes for which its shared business and client data is used and the instructions given to us for that data. The Owner administers those instructions on the customer's behalf. Where we process personal data for that customer, the Data Processing Addendum applies. We separately control the account, billing, support and security processing described in our Privacy Notice.

Business workspaces share business details, clients, items and Templates documents. The role permissions are as follows: Owners manage billing, members, business details, approvals, exports, deletion and all shared records. Members create and edit shared records, submit documents and send only when approvals permit. Viewers read, download and export without editing or approving. Owners see all workspace activity; Viewers see document activity only. Roles never grant another person access to local PDF or Photo files. Owners can approve documents, remove members and change roles. An approval records the Owner's action within the workspace. It does not make us responsible for checking the document's amounts, tax treatment or legal suitability. The workspace also has an activity log, explained in the Privacy Notice.

Website PDF and Photo work stays on each person's device and is not shared through the Business workspace. A workspace role does not give another member access to those local files through our service. Our separate ChatGPT and Claude file-processing flow is described in section 6.

The Owner pays for the Business workspace on one subscription. The monthly price is $4.99 per person. Members and Viewers do not become personally liable for the Owner's subscription merely by accepting an invitation. The Subscription and Refund Terms explain which roles are billable, other plan prices and changes to the number of people on the subscription.

When a person leaves or is removed, the rules for ending their access, active sessions, shared records they created and any remaining personal account are membership is checked on each server request, so removal ends shared access on the next request. The personal account remains. Shared documents and activity remain with the workspace; account purge replaces authorship with a former-member identifier. Previously downloaded or cached copies cannot be recalled. Leaving, removal or a role change does not transfer ownership of material to us. A former member keeps their personal data rights and any rights in their own material, subject to the rights of others and applicable law. Do not assume that leaving automatically deletes shared business records or cancels the Owner's subscription.

If the Owner cancels renewal, the workspace's paid access continues until the end of the paid period, subject to lawful suspension, membership changes or an immediate ending under a statutory right. The subsequent rules for the Owner's and members' access, any free or read-only access, export and deletion are paid access lasts to the displayed end date. After that the free allowance applies and existing shared records remain accessible to authorised roles for viewing and export. Cancelling renewal does not delete the workspace. The method for requesting or carrying out workspace export and deletion is use Export workspace data while signed in to download JSON, and save needed Templates files or browser backups. The Owner can close the Business workspace after paid access ends; contact support for a return, deletion or ownership request. Applicable retention periods are until the authorised customer deletes records, closes the workspace or completes an applicable account purge. Older records do not expire automatically, and cancelling renewal does not erase them. If an Owner schedules deletion of their individual account, the handling of the Owner role, any successor, member notices, subscription and shared records is the Owner must first transfer ownership with support or close the Business workspace. An Owner cannot delete their account while they still own a workspace. Closing requires the paid period to have ended and removes shared records. We explain those effects before accepting that request. A member cannot instruct us to erase other people's shared records simply by deleting their own account.

6. Your files and saved details

On our website, PDFs and photos are processed in your own browser. They are not uploaded to us. Templates details saved in Personal mode while you are not signed in stay in your browser. Clearing browser storage or changing devices can affect locally saved work. Keep a separate copy of anything you need.

Account data and saved Templates details in Business workspaces, whether free or paid, and paid Personal accounts are stored in our Supabase database. Ask support for information about the location relevant to your account. Saved details can include business details, clients, items and logos. Business workspaces also share Templates documents and keep an activity log. Their storage and access locations are a computer operated by our company. Ask support for information about the location relevant to your account. Sharing follows the role permissions in section 5. Our privacy documents explain the separate handling of these records.

In ChatGPT, the requested file operation follows the file handoff described in the Plugin Privacy Notice. In Claude, you select a file only inside our own tool panel. Our Claude tools never read files uploaded to the Claude chat, and the connection does not permit access to Claude chat history or memory. A file in the Claude chat must not be retrieved by our tool merely because you ask it to process that file.

For a permitted server file operation, our server receives the selected file, processes it, returns the result and deletes its temporary processing copy straight away. Saved Templates records you choose to retain are handled separately under the workspace rules and Privacy Notice. OpenAI and Anthropic handle their platforms and chats under their own terms. Deleting a copy held by us does not delete a copy held by a platform. The Plugin Privacy Notice explains the exact permitted routes and retention.

We do not train AI on customer files. We do not use AI to process files on our website.

You keep your rights in your files and the material you provide. You permit us to handle that material only as needed to perform the operation you request, provide the saved-data functions you choose and meet legal obligations. This permission does not let us sell your material, advertise with it or train AI on it.

Make sure you have authority to use personal data and material belonging to other people. Business users remain responsible for their own lawful processing and their clients' notices. Our Data Processing Addendum describes our duties for processing covered by it.

7. Checking results and using documents

Check a result before relying on it. Keep the original file where appropriate. Check amounts, tax details, page order, readability, searchable text and any information you intended to remove. An error in a result may still be our responsibility under section 12.

Our templates and tools do not provide individual legal, accounting or tax advice. You decide what information to put in a document and whether that document meets the rules for your use and country. We do not promise that signing your own PDF creates a particular class of electronic signature, supplies identity verification or meets a particular witnessing requirement.

8. Software and template permissions

We and our licensors keep rights in our software, website design and template designs. During permitted free use or the paid access period, you may use the tools for your personal use or your business's own work, subject to the stated plan limits.

You may edit the templates and use the documents you create for personal and commercial purposes, including sending invoices, quotes and receipts to clients. That permission continues for documents you created during authorised access after your paid access ends. You keep your own material and may keep, export and use your generated files. We do not claim ownership of a client's details, your logo or the content you add.

This permission does not itself allow you to resell our software or redistribute unmodified template designs as a competing template library. If you need that permission, contact support@pagejoy.app. It does not restrict ordinary sharing of completed business documents.

Our open-source components have their own licences. Those licences govern the relevant components if they give broader permissions. The rights to examine, modify, relink or reverse engineer those components, and any similar right granted by law, are not removed by these terms. See Open-source Licences, including the terms applicable to libheif and libde265.

9. Access and technical requirements

Supported browsers, devices, file formats, file sizes and plugin requirements are listed at /help. Paid plan entitlements are described at /plans and in the checkout summary.

We will supply the features and access described for your paid plan. We may need to interrupt a feature for maintenance, a security problem or an event outside our reasonable control. We will explain a material interruption when we reasonably can. These circumstances do not remove a refund or other remedy that the law requires.

We may update the software to fix faults, maintain security, meet a legal requirement or preserve compatibility. If a proposed change materially reduces what you have paid for, we will give reasonable advance notice and the cancellation or refund rights required by law. We will not treat continued use alone as agreement to a change that requires express consent.

For EU consumers, local laws implementing Directive (EU) 2019/770 protect conformity of digital content and services and regulate changes during ongoing supply. Where a qualifying change negatively affects access or use beyond a minor degree, the statutory right to end the contract remains available. Directive (EU) 2019/770, Articles 7, 8 and 19.

ChatGPT and Claude are separate services run by OpenAI and Anthropic. Their accounts, charges, chats, availability and platform rules are governed by their own terms. A payment for PageJoy does not include a paid OpenAI or Anthropic plan.

Google, Microsoft and Apple where enabled provide optional sign-in methods. Supabase Auth supports account authentication, the chosen email sender delivers sign-in codes and security alerts, and Cloudflare Turnstile provides bot checks. Their relevant services have their own terms and privacy information, listed in Service Providers. Stripe and Link or Onelink provide payment and order services separately from the software.

Use each integration within the platform's permitted features. A platform may change, limit or remove an integration. If that prevents us from providing paid access we promised, contact us for a remedy. We do not use that platform decision to exclude your rights.

11. Misuse and ending access

Follow our Acceptable Use Policy. If we reasonably believe there is a serious breach, a security threat or a legal requirement, we may restrict the affected function or account. The response should match the problem. Where it is safe and lawful, we will explain the reason, allow a reasonable opportunity to correct a breach and tell you how to ask for a review.

You may ask for a review at support@pagejoy.app. We may act immediately where delay would create a material risk or breach the law. We will not confiscate prepaid fees automatically. Any ending of paid access and any refund will take account of the breach, the unused period and your statutory rights.

If we permanently stop a paid service for a reason unrelated to your breach, we will stop future charges and refund the prepaid part we do not supply, without limiting any larger remedy required by law.

12. Our responsibility

We will provide the service with reasonable care and skill and supply paid digital content that meets the standards required by law. For UK consumers, the Consumer Rights Act 2015 protects services and digital content, gives remedies for failure and controls unfair terms. Consumer Rights Act 2015, Parts 1 and 2.

If we breach the agreement, we are responsible for loss caused by that breach which the law requires us to pay. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent statements or anything else that cannot lawfully be limited. We do not exclude compensation for damage to your device or other digital content where the law requires it.

For consumer purchases, these terms do not impose an overall financial cap on our legal responsibility. For business purchases, no separate contractual monetary cap applies and we do not separately exclude business losses beyond the limits permitted by law. These terms do not restrict non-excludable rights or duties under the Data Processing Addendum.

13. Your country and disputes

The law of England and Wales governs our agreement to the extent a valid choice of law is permitted. You keep mandatory consumer and privacy protections of the country where you live. If local law forbids this choice, that local law applies instead. In particular, we will not apply an English law clause where it is prohibited for a Quebec consumer contract. Quebec Consumer Protection Act, section 19.

As a consumer, you may use courts and complaint routes available to you under mandatory local law, including your local courts where you have that right. You do not have to bring a consumer claim only in England. For a business customer without such a protected right, courts of England and Wales have jurisdiction, subject to applicable law.

We do not impose arbitration or a class-action waiver for disputes with us. Separate terms governing your relationship with a payment or platform provider may contain their own dispute provisions. Those do not become an arbitration agreement with us.

The Contact and Complaints page explains how to contact us. You do not have to complete our complaints process before using a statutory right or meeting a legal deadline.

14. Changes to these terms

We will identify the current version by the date above. We will give advance notice of a material proposed change affecting an existing paid contract. We will obtain agreement where the law requires it. A change will not remove an accrued claim or change the price of a period already paid for. Price and renewal changes are covered by the Subscription and Refund Terms.