PageJoyCancelling a plan and asking about a refund
Read Terms of Service and Subscriptions and Refunds for the terms that apply to your plan, cancellation and refunds.
Cancel a plan
1. Go to Billing and sign in using the account connected to your plan.
2. Follow Choose Cancel plan and confirm the cancellation.
3. Check the cancellation confirmation and the end date shown.
The change takes effect at the end date shown in Billing. Your access after cancellation is available until the end date shown.
Check a day pass
The day pass lasts for 24 hours. Its renewal and expiry arrangements are It ends after 24 hours and does not renew.
use Contact and Complaints if you need help with the pass end date or status.
Ask about a refund
Read Subscriptions and Refunds for the refund terms.
The request process is Use Contact and Complaints with your account email and payment reference. If you need help with a request, use Contact and Complaints.
Include your account email, payment date and payment reference if you have one. Do not send a full payment card number, card security code or password.
If you cannot sign in
Read Signing in. If you still cannot reach your plan, use Contact and Complaints with the account email you used and the message you see.
If the plan status looks wrong
If your account status and cancellation confirmation disagree, contact support with the confirmation reference, date and status shown.